Support
Last updated 16 August 2026
Something wrong with Hey PT? Here is how to reach a human.
Report something the coach said
If the coach said something harmful, offensive, or clinically wrong, report it from inside the app: tap the message, then Report this message. That sends us the message itself along with the context it was generated in, which is what we need to actually fix it. You can also shake the phone anywhere in the app to open a report.
If you would rather email, write to hello@heypt.app.
We respond to reports of harmful coaching output within one working day, and to everything else within three. Reports that indicate a safety problem get looked at before anything else in the queue.
Everything else
| Bugs and odd behaviour | Shake the phone inside the app — it captures the screen you were on and your app version automatically. |
|---|---|
| Your data — access, correction, deletion | Settings has export and account deletion. For anything else, email us. See the privacy policy. |
| Account problems | hello@heypt.app |
A note on what Hey PT can and cannot do
Hey PT is a coach, not a clinician, and its sessions are generated by an AI model. It cannot diagnose anything, and it is occasionally wrong. If something hurts in a new, sharp or worsening way, stop training and see a professional — please do not wait for a reply from us. The terms of use set this out in full.